Effective Date: 04-Sep-2026

Welcome to Skilup.

This Refund, Cancellation and Course Access Policy explains the terms governing purchases of courses, workshops, webinars, and digital learning resources available through www.skilup.in. By purchasing or enrolling in a course or service, you agree to this policy.

1. Scope

This policy applies to:

  • Self-paced online courses
  • Instructor-led online training programmes
  • Classroom training programmes
  • Workshops and webinars
  • Downloadable digital learning resources
  • Corporate and organisational training programmes, unless otherwise agreed in writing

2. Self-Paced Online Courses

Access to self-paced online courses is normally granted immediately upon successful payment and enrolment.

As these courses consist of digital educational content delivered electronically, course fees are generally non-refundable once course access has been activated.

However, refund requests may be considered in exceptional circumstances, including:

  • Duplicate payment for the same course.
  • An incorrect transaction caused by a technical or payment system error.
  • Inability to access the purchased course due to a technical issue that cannot be resolved by our support team within a reasonable period.

Refund requests should normally be submitted within 7 calendar days of purchase.

3. Course Access

Once course access has been activated, learners are encouraged to begin their training promptly.

Refunds will generally not be available where:

  • A significant portion of the course has already been accessed.
  • Assessments or quizzes have been completed.
  • A certificate of completion has been issued.
  • Downloadable learning materials have been accessed or downloaded.
  • The learner changes their mind after enrolment.

4. Instructor-Led Training, Workshops and Webinars

If Skilup Cancels a Programme

If Skilup cancels a scheduled programme, participants may choose either:

  • A full refund; or
  • Transfer of enrolment to another available programme.

If a Learner Cancels

  • More than 7 calendar days before the scheduled programme:
    • Full refund, less any applicable payment gateway or administrative charges.
  • Within 7 calendar days of the programme:
    • Refunds will normally not be available.
    • At our discretion, registration may be transferred to another available session.

5. Corporate Training

Cancellation, postponement and refund arrangements for corporate or customised training programmes shall be governed by the commercial agreement entered into with the client organisation.

6. Digital Learning Resources

Downloadable guides, templates, checklists, reference materials and other digital learning resources are non-refundable once access or download has been provided.

7. Duplicate Payments

Where duplicate payments have been made inadvertently for the same course or service, the duplicate payment will be refunded after verification.

8. Technical Issues

If you experience difficulty accessing your purchased course or learning resources, please contact our support team promptly.

We will make every reasonable effort to resolve genuine technical issues before considering a refund request.

Learners are responsible for ensuring they have:

  • A reliable internet connection.
  • A supported web browser.
  • A compatible computer, tablet or mobile device.

9. Refund Processing

Approved refunds will normally be processed using the original method of payment.

Please allow 7 to 14 business days after approval for the refund to be processed. The time taken for the amount to appear in your account will depend on your bank or payment service provider.

10. Course Updates

To maintain the quality and relevance of our training, Skilup may periodically:

  • Update course content.
  • Improve learning materials.
  • Revise quizzes and assessments.
  • Modify lesson sequences.
  • Update instructors or facilitators.
  • Reschedule live programmes where necessary.

These improvements form part of our continuous quality enhancement process and do not automatically entitle learners to a refund.

11. Course Transfers

Requests to transfer enrolment from one course or programme to another may be considered at Skilup’s sole discretion.

Any applicable fee difference must be paid before the transfer is confirmed.

12. Misuse of Refund Requests

Skilup reserves the right to decline refund requests where there is reasonable evidence of:

  • Fraudulent activity.
  • Abuse of promotional offers.
  • Repeated misuse of refund requests.
  • Unauthorised sharing of course access.
  • Violation of the Website Terms of Use.

13. Limitation of Liability

Except where required by applicable law, Skilup’s maximum liability in relation to any course or service shall not exceed the amount paid by the learner for that specific course or service.

Nothing in this policy excludes or limits any statutory rights that cannot legally be excluded under applicable law.

14. Changes to this Policy

Skilup may update this Refund, Cancellation and Course Access Policy from time to time to reflect changes in our services, business practices or legal requirements.

The latest version will always be published on www.skilup.in, and the revised policy will become effective from the date of publication.

15. Contact Us

For questions regarding this policy or to submit a refund or cancellation request, please contact us through the contact details published on www.skilup.in.

To help us process your request efficiently, please include:

  • Your full name
  • Registered email address
  • Order or transaction reference
  • Course or programme name
  • Date of purchase
  • Brief description of your request